Alaska Airlines IT Outage: Impact and Lessons Learned

Introduction

Alaska Airlines faced a major IT outage on Sunday night, leading to dozens of flight cancellations and delays at Sea-Tac airport. The carrier requested a ground stop, causing chaos and frustration for travelers. As an expert SEO blog writer, I have gathered important information to help you understand the situation and its impact.

Key Details

The outage lasted for several hours, affecting multiple systems including check-in, reservations, and online booking. This resulted in long lines and confusion at the airport, with some passengers stranded overnight. The airline's website and app also experienced issues, making it difficult for customers to rebook their flights. The carrier apologized and offered affected passengers travel credit or a refund.

Impact

The IT outage not only caused inconvenience for travelers, but also had a significant financial impact on the airline. This is not the first time Alaska Airlines has faced such a situation. In 2018, a similar outage lasted for 11 hours and cost the company millions of dollars. The recent incident highlights the importance of having a robust IT infrastructure and disaster recovery plan in the aviation industry.